No need for citizens to fill out forms for availing services at Sewa Kendras: Meet Hayer

No need for citizens to fill out forms for availing services at Sewa Kendras: Meet Hayer

State government discontinues physical filling of application forms and submission at Sewa Kendra

Minister Governance Reforms made a surprise visit at the Sewa Kendra SAS Nagar

Nabaz-e-Punjab Bureau, SAS Nagar, October 11 :
In order to reform government procedures that impact the common man, a landmark decision of the Bhagwant Mann government became a reality with the discontinuation of the physical filling of application forms and submission at Sewa Kendras. Today Governance Reforms Minister Gurmeet Singh Meet Hayer made a surprise visit to the Sewa Kendra situated at District Administrative Complex, SAS Nagar, checked the working of Sewa Kendra, and interacted with citizens to know about the issues. The Minister asked the service Operator (M/s DSSPL) to increase the quality of service delivery and ensure that every citizen is being dealt with utmost priority and provide services without any hassles. Further, the minister also launched a new concept the name of formless services by starting 6 services in phase 1. Disclosing more about the new initiative Meet Hayer said that in this reform now citizen can avail the services e.g. Income Certificate, Rural area certificate, Addition of name to birth certificate, Income and Asset Certificate, General Caste Certificate & Senior Citizen ID Card without filling out the physical form. To avail of these services, the citizen has to visit Sewa Kendra with only original Proof of Identify & Proof of Address (already notified by the Punjab Government) along with the service-specific documents e.g. Self Declaration form. On the basis of the citizen’s documents, the Sewa Kendra operator shall apply the service by filling out the online form and getting the citizen’s signature on the system-generated form. The above reform will reduce 4 steps (e.g. Form procurement, Form Filling, Document Photo Copy attachment, and Form checking) from 7 steps to 3 to avail of the services. In subsequent features, more services will be added in the form less service gamut. With the launch of formless services and acceptance of digitally signed certificates on mobile phones, citizen visits to collect the certificates shall be reduced significantly along with the time take taken to fill out the application forms or filmmaking. The minister also interacted with the citizens who obtained certificates on their mobile phones/SMS. Recently an initiative of doing away with holograms and physical signatures was announced by the Minister of Governance Reforms for which notification was issued by the governance reforms department. This has been implemented across the state. The citizens expressed their satisfaction & delight to obtain certificates on mobile phones.

Prominent among others who were present at the occasion included Director Governance Reforms Girish Dayalan, Deputy Commissioner SAS Nagar Amit Talwar, ADC Amaninder Kaur Brar, SDM Mohali Sarbjit Kaur, DeGC Mohali Kuldeep Singh, Vice President Dr. IT Diljit Singh, and District Manager Sewa Kendra Amandeep Singh.