Online Public Grievances Redressal System to be adopted in the District: Girish Dayalan

Online Public Grievances Redressal System to be adopted in the District: Girish Dayalan

Public influx into government offices to be reduced to a bare minimum

Nabaz-e-Punjab Bureau, SAS Nagar, July 31:
In a bid to curtail the footfall in government offices during the pandemic, the District Administration would adopt Online Public Grievance Redressal System, informed Girish Dayalan Deputy Commissioner SAS Nagar.
Chairing the core group meeting of officers, Deputy Commissioner vociferously asserted that in the best interest of public as well as public servants it is mandatory that all avoidable influx of public to government offices be restrained. He said that Directorate of Governance Reforms(DGR) Punjab has developed a Public Grievance Redressal System (PGRS) which is an integrated system for grievance redressal pertaining to all Government departments via a single technology interface. So, as far as possible, complaints would be entertained online through PGRS.
Sharing the details of PGRS, Harkirat Channe, Assistant Commissioner (Grievances) informed that PGRS is accessible to citizens via four modes – web, mobile, Sewa Kendra and a Call Centre. Using online portal of PGRS, an aggrieved citizen can conveniently file a grievance and receive an assured response to his complaint.
She said earlier every department had its own grievance redressal mechanism without a standardised workflow for redressal and no defined timeline for resolution and accountability. In contrast, the PGRS has clear , standardised workflow for grievance redressal. It assigns timelines to each officer in the workflow for resolution of grievance, enables citizens to submit their feedback on the resolution provided and allows for escalation of grievances to higher authorities.
She said that the PGRS portal will provide a 24×7 platform to the public to communicate with the Administration. People will be able to lodge their complaints without having to sweat out in different offices during critical COVID times, so maximum thrust of people should be on adopting online Public Grievance Redressal System as and when required.